Basic Functions:   The Expanded Learning Technology Services Technician provides comprehensive, hands-on technology support for Expanded Learning Programs across Gilroy Unified School District. This role blends districtwide information technology responsibilities with a specialized focus on afterschool, enrichment, tutoring, and extended-day learning environments.

The Technician serves as a primary point of contact for Expanded Learning technology needs, ensuring reliable, secure, and effective use of instructional technology for students and staff. This position requires independent judgment, strong problem-solving skills, and a collaborative mindset to support teaching and learning beyond the traditional school day.

Typical Duties

Expanded Learning Program Support

• Serve as the primary technology support contact for Expanded Learning sites and programs
• Support instructional technology used in Expanded Learning, including tutoring, enrichment, and intervention programs
• Set up, maintain, and troubleshoot technology for Expanded Learning events, trainings, and student activities
• Collaborate with Expanded Learning Coordinator, Supervisor, and site staff to align technology use with program goals
• Provide staff training and coaching to build confidence and capacity in using instructional technology
• Support Expanded Learning instructional platforms, including:

o                   BookNook & Littera (training, reporting, Aeries/Clever syncing)

o                   ST Math (updates, training, data/report support)

o                   Scholastic platforms (training, reporting, system syncing)

o                    zSpace (software updates, staff training, curriculum support)

• Maintain inventory, updates, and secure storage of Expanded Learning laptops, Chromebooks, iPads, iPhones, and accessories.
• Asset tag equipment as needed

District Technology Services

• Install, configure, maintain, and support district-approved hardware, software, and network-connected devices
• Provide Tier 1 and Tier 2 technical support for computers, mobile devices, printers, projectors, phones, and peripherals
• Troubleshoot hardware, software, and connectivity issues in a timely and professional manner
• Assist staff and students with Google Workspace, Aeries, email systems, and other district applications
• Create, modify, and maintain user accounts and permissions in district systems as assigned
• Assist with installation and maintenance of network wiring, cabling, and IP-enabled devices
• Support district telephone systems and related infrastructure as directed
• Monitor and assist with network performance, security, and bandwidth usage
• Maintain accurate records, inventories, and documentation related to technology assets and services
• Coordinate repair, replacement, warranty service, and disposal of obsolete equipment per district guidelines

Training, Documentation, and Collaboration

• Develop and maintain user guides, training materials, and technical documentation
• Provide in-person, phone, and remote support to staff and students
• Communicate clearly and effectively with diverse stakeholders, including school sites, vendors, and district departments
• Assist in providing quotes and recommendations for software and hardware purchases
• Support district and site goals related to instructional technology and Expanded Learning initiatives
• Perform other related duties as assigned

Minimum Qualifications

Education & Experience

• High school diploma or equivalent required
• Two (2) years of progressively responsible experience in information technology, preferably in a K–12 or educational environment
• Experience supporting instructional technology and educational software preferred

Licenses & Certifications

• Valid California Driver’s License required
• IT-related certifications are desirable

Knowledge, Skills, and Abilities

• Working knowledge of educational technology platforms and cloud-based systems
• Knowledge of computer hardware, operating systems, and common software applications
• Basic to intermediate understanding of network environments and data communications
• Ability to diagnose and resolve hardware and software issues independently
• Ability to train and support staff in the effective use of technology
• Strong problem-solving, critical thinking, and organizational skills
• Ability to communicate tactfully and effectively in oral and written form
• Ability to work collaboratively with diverse teams and student populations
• Willingness and ability to stay current with emerging technologies relevant to K–12 education and Expanded Learning

PHYSICAL DEMANDS (consideration will be given to reasonable accommodation): 

• Ability to lift and carry equipment up to 50 pounds regularly and up to 90 pounds occasionally
• Ability to bend, crouch, kneel, crawl, twist, and reach in confined spaces
• Ability to sit or stand for extended periods and walk throughout school sites
• Ability to work from ladders or at heights when installing equipment
• Manual dexterity to operate computers, tools, and office equipment
• Ability to see, hear, and communicate effectively in a standard work environment

WORKING ENVIRONMENT:

• Office environment

• School environment
• Driving a vehicle to conduct business
• Work may occur outside of traditional school hours to support Expanded Learning Programs.

Licenses/Certifications

• Possession of a valid California Driver’s License, to travel from site to site